MCM Week in Review 1/4/19

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 1/4/2019 Most Retailers Delivered on Time This Christmas, Clearing a Lowered Bar Retailers lowered the bar … Continue Reading →

MCM O+F Advisor (1/2/19)

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 01/02/2019 Most Retailers Delivered on Time this Christmas, Clearing a Lowered Bar Retailers lowered the bar for Christmas season fulfillment, … Continue Reading →

Authenticity, Digital Integration, Social Commerce Key in 2019

| Fritz Hesse

While there were several closures of traditional mainstays who failed to fully adapt to changing consumer needs and expectations, brick and mortar is finding new life through deeply integrated and personalized shopping experiences. As the New Year approaches, here are a few things we can expect to see from the retail industry.

O+F Advisor (12/19/18)

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 12/19/2018 Top 3PL List for 2019 Published by Multichannel Merchant Multichannel Merchant has published its fourth annual MCM Top 3PL … Continue Reading →

Unifying Customer Data Across Touchpoints to Drive Loyalty

| Sean Keith

Loyalty, as they say, must be earned. For retailers and other merchants in a crowded and competitive marketplace, earning customer loyalty is a top priority. Here is how retailers can leverage connected customer data to drive greater loyalty that leads to retention, repeat purchases and business growth.

MCM Week in Review 12/14/18

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 12/14/2018 Top 3PL List for 2019 Published by Multichannel Merchant Multichannel Merchant has published its fourth … Continue Reading →

Instacart Pricing Change Leading to Threats of a Shopper Boycott

| Mike O'Brien

Instacart, the same-day grocery delivery company used by many grocers, is dealing with customer ire as freelance shoppers fulfilling the orders are passing up some jobs due to a change in the pricing structures. Also a number of shoppers have taken to Twitter to call for a boycott of the service due to a drop in their wages.