Although bankruptcies, restructurings and the closing of underperforming brick-and-mortar stores are rampant across the industry, these changes can be seen as an opportunity to adjust to evolving consumer behavior and let customers shop however they want to. Here are three key areas to consider as you rethink the omnichannel customer experience.
In the never-ending battle with Amazon and other retailers, Dick’s Sporting Goods has created a price matching program designed to attract more cost-conscious shoppers. See what criteria the sporting goods retailer has laid out for customers to be eligible.
Voice-controlled shopping is changing the way consumers shop for products, and the retail industry is seeing this as a major shift. See how far this form of shopping has to go and what is expected in the future.
To create a true endless aisle customer experience, retailers need a system to supply and manage that additional inventory, then get items to consumers quickly and efficiently. Here are 4 key components that retailers must get right in order to turn an endless aisle concept into reality.
According to the National Retail Federation’s annual survey, total spending including college and school combined is expected to reach $83.6 billion, more than a 10% increase from 2016’s $75.8 billion. See what other results this survey revealed for back-to-school and what it could mean for the holiday shopping season.
After pulling the plug on a vendor pilot program last year, Target is testing its own internal app for curbside pickup in Minneapolis, using associates to kick the tires on its performance before rolling it out to customers.
Visa and PayPal announced an extension of their strategic partnership to Europe. The two companies are already collaborating in the U.S. and Asia Pacific.
Looking for another avenue to boost flat store sales, JC Penney is opening 500-square-foot toy shops in all of its brick-and-mortar locations, the company announced, pitting it against the likes of Toys R Us and Amazon as well as discount retailers like Walmart and Target in the $20 billion market.
Several retailers wouldn’t let Amazon have all the fun on Prime Day. Whether they were offering free shipping or major discounts on several products, these retailers aimed to steal Amazon’s thunder. Here is a list of what other major retailers did on Prime Day and days after.
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