Court Rules EU Erroneously Blocked UPS from TNT Deal
A European Union court ruled that the European Commission wrongfully blocked UPS from acquiring Dutch carrier TNT Express in 2013, which paved the way for rival FedEx to pick up TNT in 2016
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Walmart Making Great Strides in Ecommerce
Walmart is seeing payoff from its significant investments in ecommerce, growing online sales 29% in the fourth quarter while gross merchandise value (GMV) increased 36.1%. See what plans Walmart has in place to increase its ecommerce footprint.
5 Surefire Ways to Improve Your Customer Service
You expend big sums of money to launch websites, acquire customers, put contact centers and fulfillment in place, but how do you actually monitor customer service performance? To avoid the kinds of issues that can cause even loyal shoppers to vote with their feet, here are 5 tried-and-true ways to improve your customer service.
MCM O+F Advisor 2/22/17
Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 2/22/2017 5 Surefire Ways to Improve Your Customer Service You expend big sums of money to launch websites, acquire customers, … Continue Reading →
Walmart Acquires Moosejaw for $51 Million
Walmart has acquired Moosejaw for $51 million. See what this means for the outdoor apparel and gear retailer and for Walmart.
MCM The Week In Review 2-17-17
Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 2/17/2017 Take the MCM Outlook Survey and Help Drive the Data Once again the team at … Continue Reading →
How to Win the Amazon Buy Box Every Time
Is it really worth all the cost of adjusting distribution strategy, changing packaging and monitoring third-party sellers just to maintain price and win the Amazon buy box? If your retail relationships are important, the answer is yes.
Walmart Goes After Amazon with Free Two-Day Shipping
Firing yet another salvo in its ongoing ecommerce war with Amazon, Walmart is eliminating its fee-based ShippingPass program that was designed as a counter to Amazon Prime, instead offering free two-day shipping on 2 million items at a $35 order threshold.
Tool Provides Real-Time Parcel Rates Across Carriers
ShipRush offers a midmarket web tool that gives merchants a real-time view of parcel rates across multiple carriers, including UPS, FedEx and the USPS. See what it features and what competitors offer.
Wet Seal Suddenly Closing All Its Stores
Struggling teen apparel retailer Wet Seal is suddenly closing all 148 of its U.S. stores. It joins Limited Stores this month as yet another victim of the rapid shift in consumer buying habits that is hitting store chains hard.