Hong Kong, July 8, 2021 — AfterShip, a leading post-purchase engagement and tracking platform for ecommerce businesses, today announced the launch of its new AI-powered Delivery Date Prediction tool. Compared to carrier predictions, AfterShip’s new API more accurately measures on-time delivery for online shoppers using big data and artificial intelligence.
With 74% of shoppers prioritizing on-time delivery most for their ecommerce orders, inaccurate delivery dates pose a significant problem for retailers and marketplaces looking to provide a top-notch customer experience. However, carrier predictions are not precise enough, and unreliable information harms brand reputation. This is exactly why AfterShip launched its Delivery Date Prediction API. The new tool addresses this problem by utilizing AI and the following data to more accurately predict on-time delivery compared to unreliable carrier ETAs:
- Billions of previous shipments
- Ship-from and ship-to location
- The carrier service being used
- Potential delays caused by holidays and volume
- The merchant’s own previous shipping behavior
“We specifically created our Delivery Date Prediction API to help marketplaces and top brands improve their post-purchase customer experience,” said AfterShip CPO and co-founder Andrew Chan. “AfterShip allows businesses to provide a more accurate delivery date at the point of checkout using big data. It increases conversion rate at checkout, and reduces customer complaints about order statuses.”
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