● Bank of America merchant services titan and 2021 Electronic Transactions Association
(ETA) president, Guy Harris, joins Chargebacks911 as Chairman
● Previous Apple executive and current ETA president, Eric Hoffman, appointed as President
of Interbank Solutions and joins the Board to lead the expanding initiative to continue to
bring next generation technology to disputes globally.
● Harris and Hoffman team up with CEO and founder, Monica Eaton, to scale
Chargebacks911’s leading Software as a Service (SaaS) solutions at a time when
ecommerce spending is at an all-time high.
TAMPA, Fla., June 5 — Chargebacks911 and Fi911, the global leader in chargeback management
technology, announced Tuesday the appointment of payments industry leaders Guy Harris as its
Chairman of the Board and Eric M. Hoffman as President of Interbank Solutions and board
member.
The two highly experienced and well-connected payments heavy-weights, who have delivered
proven acumen at scaling up and scaling out multinational organizations, join the board of
directors, to propel the company during this exciting growth phase with award winning
entrepreneur and CEO, Monica Eaton, through a time of its most ambitious growth strategy and to capitalize on new revenue streams that address the growing scope of chargeback and dispute
management, for the entire industry. As a platform provider, Chargebacks911 and Fi911 power
many of the worlds’ largest financial institutions and serve the biggest global retailers in virtually every sector worldwide.
“I couldn’t be more excited to bring onboard Guy Harris and Eric Hoffman,” Eaton said. It is rare to find two financial powerhouses with such acumen, leadership, talent and unparalleled success; and with such diverse backgrounds. We have approached an era that is transforming at an unprecedented rate,
both in terms of technology and as an industry. To continue to remain a market leader requires
grit, diversity, and contagious passion. Guy and Eric deliver on all three, bringing unmatched
expertise to this new era as we propel our award winning platform, to continue our mission.”
Eaton added; “As chairman, Guy will help steer our strategic vision and global expansion efforts, and Eric is set to make his mark across the business with his hands-on experience and
go-to-market prowess. I look forward to this next phase in our journey as we continue to
challenge the status quo.”
With a combined 50+ years’ experience within the payments space, Harris and Hoffman will bring
unmatched leadership, expertise, and proven operational know-how to Chargebacks911 at a
pivotal time for both the business and industry. The last three years have seen a dynamic shift to online shopping, with digital payments now accepted by practically every industry across the globe. But with the clear benefits of ecommerce, brands must also recognize that they will be faced with disputes and chargebacks, which are fifty times more prevalent with card-not-present (CNP) transactions. Harris and Hoffman will utilize their vast expertise and connections within the payments industry to bolster and guide the Chargebacks911 leadership team, led by Eaton, as it grows and optimizes its industry-leading SaaS platform.
Harris’ appointment follows his recent retirement as head of merchant services at Bank of
America. His leadership was fundamental to the development of the bank’s next generation
merchant services solutions. Under his tenure, Bank of America was recognised as number one in
customer satisfaction in the J.D. Power 2022 U.S. Merchant Services Satisfaction Study. He was
also recognized by the ETA as its 2022 Distinguished Payments Professional, for his positive
contribution to the industry. Before Bank of America, Harris served as the President of North
America and global revenue for Elavon.
“To be named chairman of the world’s leading chargeback management platform with
best-in-class technology and blue-chip clients is an incredible honor,” Harris said. “I was attracted to the
business by Monica’s entrepreneurial talent, and vision to solve the pain points that chargebacks cause for the entire industry. I am excited to grasp this exciting opportunity to transpose my experience into viable solutions for merchants and financial institutions around the globe and look forward to working with Monica and the leadership team to solidify Chargebacks911 as the undisputed market leader during this exciting period.”
Hoffman joins Chargebacks911 as President of Interbank Solutions and Board Member to lead
new strategic initiatives and scale out the go to market strategy globally. Hoffman arrives straight from Apple, where he was Director of Apple Pay Business Development, and one of the first hires by Apple in 2014 to scale Apple Pay. During his 8 plus years at Apple, he built and managed the business development payment partnerships teams responsible for driving Apple Pay success across the Americas. Hoffman is the current ETA president of the board of directors for 2023, having been on the board for the last eight years. He will continue to drive the ETA’s combined passion for advocacy and education helping to guide the vision and policy agenda of the association for its extensive membership base.
“I’m thrilled to be entering an entrepreneurial environment with an incredible leadership team to build and scale world class solutions that meet the needs of businesses on a global scale,” said Hoffman. “Monica is a brilliant and dynamic leader with a tremendous vision for the tech that serves merchants, PSPs and card issuers. This combined with Guy, who I’ve worked with for a decade and admired his success at both Bank of America and Elavon, provides a winning formula for our high growth goals.”
The company was founded by Eaton when her previous ecommerce business started receiving
high levels of chargebacks. Today, the organization serves more than 2.5 million merchants and
over 50 financial institution customers, including some of the biggest brands in the industry and has protected over 10 billion transactions, preventing more than $186 million being lost to first-party misuse.
For more information on Chargebacks911, visit https://chargebacks911.com.
About Chargebacks911
Chargebacks911® drives profitability for online merchants by decreasing payment disputes and
recovering revenue lost to chargeback fraud. Through a proprietary suite of software and service offerings, the company delivers transparent, end-to-end chargeback management solutions backed by the industry’s only performance-based ROI guarantee.
Media Contact: Justin Clements
Tel: 877.634.9808
Mobile: 812.621.0631
Email: [email protected]