“The World’s Greatest Guitar Store” saves 68K+ annually using Pacejet’s Built for NetSuite solution
SHELTON, CT, Sept. 21, 2022 — Chicago Music Exchange has been serving musicians around the world for more than 30 years through a combination of its downtown Chicago storefront and a thriving ecommerce operation. With a line around the block every morning before the store opens, Chicago Music Exchange is known for its museum-like storefront and first-class customer service experience–an experience they wanted to replicate in their supply chain processes. “The World’s Greatest Guitar Store” ships out more than 120,000 instruments annually.
“Our supply chain tools weren’t communicating at all, we did almost everything through manual processes,” said Brian Robertson, Shipping Manager, Chicago Music Exchange. “As well, every time we hired a new crew member it would take them months to get acclimated to the processes, the SKUs and where everything fits in the warehouse. The Pacejet Built for NetSuite solution tuned our system right up, pulling together all of our supply chain operations for a fully connected solution.”
Pacejet, a 3G company, is an enterprise multi-carrier shipping software connecting businesses to all aspects of its shipping ecosystem.
Pacejet was an easy choice for the Chicago Music Exchange team, providing a native integration to NetSuite with connections to its ecommerce provider, bringing together a fully connected supply chain solution. By automating all warehouse, shipping and onboarding processes, Pacejet saved Chicago Music Exchange an estimated $68,000 in the first 12 months following implementation.
“We immediately decreased what we call ‘mis-ships’–basically when someone orders a red Telecaster but instead gets a blue one– by more than 80%, and we can now train a new crew member in a couple of days versus a couple of months,” Robertson said.
Pacejet is an innovative, cloud-based global shipping software company that helps businesses transform shipping from a business necessity into a strategic advantage. Pacejet was acquired by 3G in 2020 to more comprehensively serve shipper customers’ complex parcel shipping needs. Established in 2003, Pacejet was the first company to release a cloud-based shipping software platform for both mid-market and larger businesses.
To read the entire case study and learn more about additional ways Pacejet was able to significantly help Chicago Music Exchange, visit Pacejet.
About 3G
3G moves goods better. As a trusted leader in transportation and shipping software, 3G removes the obstacles that stand between our customers and their success. Our fully integrated solutions include 3GTMS, our multi-modal transportation system, and Pacejet, our advanced multi-carrier shipping software. By streamlining the movement of goods, 3G helps logistics companies, brokers, and manufacturers across industries ship more products and reach more people, with nothing in their way. To learn why 3G is recognized as a Top Software and Technology Provider, and a Top Supply Chain Projects award winner, visit www.pacejet.com.
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