San Francisco, CA, July 26, 2019 – Hibbett Sports, the 1,100-store strong athletic-inspired
fashion retailer, is partnering with Myagi, the knowledge supply chain platform, to provide better
training, communication and product knowledge access to thousands of its retail employees.
In the increasingly competitive athletic space, Hibbett Sports, the Birmingham, AL-based
retailer with stores in 35 states, identifies better employee engagement as the key to facilitating
better customer interactions and attracting all-star retail employees. After a 20-year long search
for a software tool to help them do that, they’ve signed on to the Myagi platform to modernize
employee onboarding, training, and knowledge-sharing.
By using Myagi, Hibbett Sports will be able to collaborate with the vendors who already have
products on their shelves, like New Balance and Adidas, to communicate with and educate their
retail employees. Plus, thanks to Myagi’s real-time analytics, they’ll know exactly who knows
what, and when. With these powerful tools, Hibbett Sports will have a leg up in their mission to
improve the experience their customers receive from the moment they arrive at a store to the
moment they buy.
“In our research, we saw the necessity to give Hibbett employees better tools to improve the
employee experience in their training and therefore, the customer experience,” said Bill Woodall, Director of Retail Experience and CX at Hibbett Sports. “Over the years, I’ve gotten to see a lot of different resources and solutions. With Myagi, it was a perfect combination of timing and resources. We also saw that by picking Myagi, we’d be able to have a group of people who are behind the scenes who are passionate about retail.”
Hibbett Sports’ decision to partner with Myagi comes at a time when bringing humanity back to
retail is more important than ever before. That’s why one recent study from the Wharton
Business School showed that more knowledgeable sales associates can increase sales by as
much as 23%.
Simon Turner, President and co-founder at Myagi, added that they’re very excited to be working
with a great partner like Hibbett Sports. “The Hibbett team is a great example of a
passionate retailer that cares deeply about the experiences of both their customers and their
employees in each of their stores,” he said. “We’re proud to be working with Cathy, Bill and the whole
Hibbett team, and look forward to seeing how much more they, and their vendor partners can
accomplish with the Myagi platform.”
About Myagi
Based in San Francisco, Myagi is the knowledge supply chain platform that connects retailers to
the brands they carry, allowing them to collaborate, communicate and educate along the
commerce supply chain. From designers, to marketing, right through to the frontline sales
associate, Myagi empowers every worker with the right intel at the right time to create great
customer experiences and improve sell-through. Myagi helps brands and retailers in dozens of
countries on six continents.
For More Information Contact:
Irah Nor
Marketing Manager
6473820756