OpenWidget helps small ecommerce businesses adapt to the incoming increase in online shopping and make the most of the holiday season
Boston, Nov. 16, 2022 — LiveChat, one of the leaders in the online business communication space, launches OpenWidget. The application enables online shops to simplify their efforts in supporting visitors.
OpenWidget focuses on simplicity. Ecommerce businesses can install it in as few as two clicks by copying the ready-made code and pasting it into their website’s HTML.
OpenWidget lets business owners add sections with:
- Contact forms that allow website visitors to send e-mail questions
- Product cards promoting the best shop deals. Each product card consists of an image, description, and a button that is linked to a product page
- FAQ sections providing self-help for visitors
Installing the application is also possible on popular ecommerce platforms, including Shopify, Squarespace or WooCommerce. The customization process allows business owners to match the widget with their website’s style to deliver a consistent brand experience.
A recent study showed that between Nov. 1 and Dec. 31, 2022, ecommerce shoppers are expected to spend an estimated $209.7 billion on holiday shopping. Cyber Monday alone is forecast to generate approx. 11.2 billion dollars in online sales. At the same time, the ecommerce industry suffered from the effects of inflation and experienced a wave of layoffs that impacted the businesses’ budgets. Having that in mind, OpenWidget launches with the freemium model that fulfills all basic business needs without committing to payments.
The long-term idea of OpenWidget is based on helping companies build deeper relations with customers by consolidating all possible touchpoints within one tool. It will be developed based on users’ feedback.
“LiveChat’s mission is to help people and businesses communicate better, and OpenWidget moves it forward,” said Filip Jaskólski, Chief Product Officer at LiveChat Software. “We plan to adjust the tool for different industries, and we aim it will become a distribution platform for our own products.“
The company continues to arm businesses with solutions to meet their customers’ needs. They make it easy for companies to give customers the support they want and manage their business communication in a more timely, consistent, and personal manner.
To learn more about OpenWidget visit: https://openwidget.com/.
About LiveChat
LiveChat is a complete customer service solution that offers several ways for businesses to communicate with buyers. Our industry-leading portfolio of products includes LiveChat, ChatBot, HelpDesk, and KnowledgeBase – all designed to enable contact with companies at any time and through a variety of communication channels.
A wide range of business customers use the platform because of its customization capabilities and limitless integrations. LiveChat encourages tech firms and developers to build their own solutions on the platform’s back-end, allowing organizations to configure the application to fit their specific needs. It also integrates with all popular messaging channels and hundreds of other tools such as Shopify, Hubspot and Google Analytics.
Founded in 2002 with offices in both Poland and the United States, LiveChat is actively used by more than 35,000 companies worldwide and supports over 75 million chats monthly. Learn more at www.livechat.com.