Luxembourg, June 2, 2022 — Majorel Group Luxembourg S.A. (“Majorel”, the ‘’Company”), a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, today announces that it has acquired Alembo B.V. (NL) and Alembo N.V. (SUR) (“Alembo”), a CX and BPO (Business Process Outsourcing) company based in Suriname, serving the Dutch speaking markets.
Alembo currently employs more than 300 team members in Paramaribo, Suriname, and was founded in 2005. Its primary expertise it to provide CX and BPO services for the e-commerce, retail, medical, and cultural verticals. The business is particularly focused on delivering operational excellence and the wellbeing and prosperity of its people, and therefore completely in-tune with Majorel’s own corporate culture.
Moreover, the acquisition aligns with Majorel’s stated growth strategy of further geographic expansion, especially in countries that strengthen the Company’s near- and offshore leverage. Majorel has purchased 100% of the share capital in Alembo from its founder and CEO, Frank Veldhuizen, who will continue to support Majorel with the growth of the business. The parties agreed non-disclosure of the specific details of the transaction.
“The acquisition of Alembo is another building block in executing our global expansion strategy,” said Thomas Mackenbrock, CEO of Majorel. “We are delighted to welcome Frank and the entire Alembo team to the Majorel family.”
“Joining Majorel, one of the leading global CX players, is great news for everyone at Alembo, and our clients,” said Frank Veldhuizen, founder and CEO of Alembo. “I’m extremely proud of what we’ve achieved at Alembo, which meant that finding the right partner – who shares our cultural values and recognizes our importance to the local community in Paramaribo – was really important to help us to continue to thrive. That partner is Majorel, and I couldn’t be more delighted.”
“Alembo further strengthens Majorel’s unique position to serve the needs of our expanding Dutch speaking markets,” said Niels Tetteroo, a Director at Majorel. “In addition, Alembo’s relentless focus on delivering operational excellence, together with the wellbeing and prosperity of its people, means there is a perfect cultural fit too. We’re very much looking forward to working together to drive the business further.”
About Majorel:
We design, build and deliver next-generation, end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 31 countries across five continents, with more than 66,800 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented, front to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust and Safety. We believe the “Majorel difference” to be our culture of entrepreneurship. www.majorel.com