Luxembourg, March 16, 2022 — Majorel Group Luxembourg S.A. (“Majorel”, the ‘’Company”), a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, is delighted to announce that Frost & Sullivan, the international research and consulting firm, has rated Majorel as one of the top three CX providers in the European market in its recent report Frost Radar™: European CX Outsourcing Services, 2021 .
The report assessed CX outsourcing vendors according to their future potential across two major indices – Growth and Innovation.
“Majorel is a market leader in EMEA, having developed cutting-edge technologies, gained deep knowledge of local and regional cultural and regulatory requirements, and identified attractive locations that ensure access to a skilled workforce,” said Federico Teveles, Industry Analyst at Frost & Sullivan. “It has one of the most comprehensive and geo-diversified footprints of the industry, with multiple options for site locations in Western Europe, Eastern Europe, Africa, the Middle East, Asia, the Americas and APAC.”
In its Frost Radar™ report, Frost & Sullivan highlighted Majorel’s strengths across five key areas:
- Strong position with born-digital vertical and digital economy disruptors, including the leading social networks, streaming service providers, ride-hailing/ delivery platforms, e-commerce players, and online travel platforms. Global Internet accounted for 45% of Majorel’s net revenues in FY2021 (2020: 38%)[i] .
- Ability to leverage risk-diversification strategies for clients looking to support their customers in EMEA, bringing newcomers to nearshore and offshore and expanding existing EMEA delivery. Majorel has one of the industry’s largest footprints in Africa and the Middle East. In addition, Frost & Sullivan mentioned MajUp, the Company’s unique offering of CX packages and consultancy services exclusively developed for start-ups.
- Comprehensive suite of cutting-edge technologies including vertical-specific solutions, and leverage of digitization, AI, and automation to simplify service delivery. Majorel’s Tech & Expert Services, which includes digital consumer engagement, digital CX consultancy, services for start-ups and its portfolio of vertical digital solutions which accounted for 9% of the Company’s net revenues in FY2021 (2020: 5%).
- Leadership in the Content Services, Trust & Safety market, which accounted for 21% of Majorel’s net revenues in FY2021 (2020: 17%).
- Growing number of multilingual hubs (now 22) in Armenia, Croatia, Egypt, Georgia, Germany, Ireland, Italy, Malaysia, the Netherlands, North Macedonia, Poland, Portugal, Romania, Spain and Turkey.
ABOUT MAJOREL
We design, build and deliver next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 35 countries across five continents, with more than 66,800 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented front to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust & Safety. The ‘Majorel difference’ is our culture of entrepreneurship, captured in our company tagline: Driven to Go Further. Visit www.majorel.com