Special Deliveries and Happy Holidays Key to Customer Happiness

If there is anything we learned at all from 2014, it’s that merchants need to be different from their competitors in all facets of the business, especially the shipping and delivery portion of their business. Customers want free shipping; whether a merchant can provide that is the deal breaker.

Multichannel Merchant’s MCM Outlook 2015 survey was fielded between Feb. 17 and March 10, 2015 with 175 qualified respondents.

MCM Outlook Report CoverThis report curates the Operations + Fulfillment findings, including:

  • Whether free shipping is a hit or a miss
  • What type of delivery is important to customers
  • How drop-shipping comes into play
  • What systems are being implemented and planned in distribution centers
  • How merchants made 2014 a happier holiday

The following people direct-to-customer executives are interviewed in this report:

  • Aaron Hall, vice-president and head of purchasing, PartySuppliesDelivered.com
  • Tim Holody, chief operating officer, Seta Corporation
  • Michael Moseman, director of the customer contact center, Brooks Brothers
  • Angie Stocklin, co-founder and chief operating officer, One Click Ventures

Sponsored by:


Get Report Button

MCM Outlook Report Cover

Thank you for downloading this report.

Partner Content

Hincapie Sportswear Finds Omnichannel Success in the Cloud - Netsuite
For more and more companies, a cloud-based unified data solution is the way to make this happen. Custom cycling apparel maker Hincapie Sportswear has leveraged this capability to gain greater visibility into revenue streams, turning opportunities into sales more quickly while gaining overall operating efficiency. Download this ecommerce special report from Multichannel Merchant to more.
The Gift of Wow: Preparing your store for the holiday season - Netsuite
Being prepared for the holiday rush used to mean stocking shelves and making sure your associates were ready for the long hours. But the digital revolution has changed everything, most importantly, customer expectations. Retailers with a physical store presence should be asking themselves—what am I doing to wow the customer?
3 Critical Components to Achieving the Perfect Order - NetSuite
Explore the 3 critical components to delivering the perfect order.
Streamlining Unified Commerce Complexity - NetSuite
Explore how consolidating multiple systems through a cloud-based commerce platform provides a seamless experience for both you, and your customer.