For online businesses or retailers, the lazy days of summer often pose an unfortunate reality – one that traditionally includes less attention from consumers and slower sales both online and in-store. Here are four tips to beat those late summer time blues for your business.
Whether it’s chat or our old buddy email, ecommerce in general is often shockingly tone deaf when it comes to different online sales scenarios that are becoming a critical part of a digital channels deployment strategy. Here are some important do’s and don’ts for a successful online strategy.
When it comes to connecting with customers online, a number of multichannel and ecommerce retailers are still stuck in the “customer support” mindset; one that views contact with a customer as a necessary evil rather than an opportunity. Transforming an empty online store into a center for anticipating and addressing customer needs proactively and intelligently requires careful thought, planning and, in many cases, investment.
Ecommerce sales continue to grow, generating over $300 billion in the U.S. alone this year. Yet ecommerce still remains a small percent of overall retail sales at approx. 10%. So what can multichannel and ecommerce retailers do to increase their online sales?
One area of holiday planning that often gets overlooked until the last minute is online chat. Here are some tips about how to properly leverage your live chat.