Augmented reality (AR) has come a long way since Pokémon GO made it a household term in 2016. Now the blending of computer-generated images with photos and live views is quickly becoming a standard tool in retailers’ customer experience kits.
Putting the customer first is what you typically hear from retailers. That isn’t wrong, but it’s also not the full picture. A customer-centric culture will not be sustainable without the commitment and conviction of those who design, build, implement and serve every day. Here’s how you can make it happen.
Unhappy customers happen everyday. This is why it is so important to make sure you do everything you can to turn a frown upside down. Here are 10 steps to help you handle an unhappy customer.
2017 will go down as the year merchants realized there is no longer any margin for error. Retail is moving so fast that automation is essential for survival. Here are five trends that will drive ecommerce excellence this year.