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Shipping/Delivery ARCHIVE

HOW LOW CAN YOU GO?  Nov 01, 2003 10:30 PM By Bennett Voyles

Since the end of the boom, the U.S. economy has often seemed stuck in a kind of limbo not quite sick, yet not quite well either. It’s a condition that

Opinion and Response  Nov 01, 2003 10:30 PM By MCM staff

EXCLUSIVE RESEARCH REPORT Survey Says: Better Than Expected All this talk about how catalogers had slashed circulation may be just that: talk. Among the

Transparent Managers  Nov 01, 2003 10:30 PM By John Whitlow

EXCELLENT LEADERS never forget that they are responsible for supporting the corporation, and they avoid derogatory comments about it. One essential skill

The Not-So-Chic Customer  Nov 01, 2003 10:30 PM By MCM staff

Stereotypes have their uses. Where would we be, for instance, without the parcel or the order size? It’s a little riskier, though, to pigeonhole customers.

Project Post-mortem  Oct 01, 2003 9:30 PM By JUDSON A. PUTERBAUGH

Here’s an all-too-familiar scenario: A project team spends six months of late nights and cold pizza working to go live with a new system. Then the go

Bricks Aid Clicks  Oct 01, 2003 9:30 PM By MCM staff

IN THE DAYS when the Web grocery business produced spectacular flops like Webvan, the South African grocery Pick ‘n Pay began developing its business

Tell Them What’s Wrong  Oct 01, 2003 9:30 PM By Liz Kislik

YOU CAN’T EXPECT ANY WORKER to change an unsuccessful behavior unless you tell him what he’s doing wrong and how to fix it. But most people avoid giving

Shoppers Fear Online Fraud  Oct 01, 2003 9:30 PM By Rama Ramaswami

The rise in cyber crime hasn’t gone unnoticed by online shoppers. A recent study by Forrester Research Inc. found that consumer confidence in online credit

Opinion and Response  Oct 01, 2003 9:30 PM By MCM staff

HAVING HIS SAY Beware Divine Followers Roman Martynenko, chief financial officer of San Francisco-based Web services provider Ecofabric, on the continuing

Born Again  Oct 01, 2003 9:30 PM By Barbara Arnn

Can it really be only five years since online consumers were first identified? Forrester Research Inc. claims first to have defined this creature in a






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