Operations Summit 2016

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Shipping/Delivery ARCHIVE

Analyze This  Mar 01, 2005 10:30 PM By Rama Ramaswami

Null hypotheses and chi-squared tests may seem like relics of your college days, but you can’t afford to bury them if accurate organizational measurement

Service Call  Mar 01, 2005 10:30 PM By MCM staff

Ideally, Customer Service Day (if there were such a thing) would be every day. But sadly, it would, if instituted now, come around with the same frequency

MORTAL COMBAT  Mar 01, 2005 10:30 PM By MCM staff

Infighting, bad-mouthing, and office politics typically add 40% to 70% to the level of effort required to carry out any given task, reports CLM.

Out of Order  Mar 01, 2005 10:30 PM By MCM staff

Steve Dethlefs, DC ManagerPendleton Woolen MillsPortland, OR Our fashion merchandise is basically perishable, so our planning is tight. We don’t want

Overstock.com Subject of FTC Inquiry  Feb 14, 2005 2:12 AM By John Fischer

Online discounter Overstock.com reported that the Federal Trade Commission has opened an inquiry into the company

The Store Fantastic  Feb 01, 2005 10:30 PM By MCM staff

This month’s somber cover reflects the state of call centers today, but it also highlights their evolution into something rich and strange. Much the same

FAST COMPANY  Feb 01, 2005 10:30 PM By Thomas G. Dolan

Back in the day, an order entry operator took an order over the phone and laboriously keyed in all the information into a computer. Not any more, thanks

Installing Speech Recognition Technology in the Warehouse  Feb 01, 2005 10:30 PM By Ron Hounsell

Why not do it? This kind of talk is a sign of the times. As recently as two or three years ago, fulfillment and distribution executives were still asking

Over and Out  Feb 01, 2005 10:30 PM By MCM staff

YOU KNOW THE STATISTICS, but you never thought it could happen to you. You’ve lost your job. Don’t panic, advises outplacement pro Harry Dahlstrom in

Ship Out With a WMS  Feb 01, 2005 10:30 PM By Rama Ramaswami

There are many imaginative ways to trim shipping costs: negotiating with carriers, taking advantage of low rates by tweaking container sizes and weights,






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