The Ineffectiveness of Live Chat Greetings

Chat greetings are one of the most effective ways of approaching website visitors. Not only do they allow chat agents to contact the visitors with customized messages, but they also automatically select the best moment to do so, thus increasing the chances for a chat and closing a lead.

On average, only every 12th greeting leads to a chat. However, there is a lot of room for improvement, as exemplified by some of the business using well-customized greetings.

In this infographic from LiveChat, you will learn the rules of engagement for live chat greetings.

[Click to enlarge]

chat-greetings-efficiency-report-infographic

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