CRM ARCHIVE

Vicki Cantrell Named Executive Director of Shop.org  Oct 25, 2011 6:30 PM By Tim Parry

More than a year after Scott Silverman stepped down as its executive director, Shop.org has found his replacement. Vicki Cantrell, a retail industry veteran who has held prominent positions at Tory Burch, Giorgio Armani and Gucci, was introduced to the Shop.org staff this morning as its new executive director and senior vice president-communities.

Why Steve Jobs Led the Mobile Commerce Revolution  Oct 10, 2011 11:41 PM By MCM staff

As mobile commerce finally started to make an impact on retail sales last year, merchants pointed to two common reasons that the channel was finally taking off. One reason was the iPhone, the other reason was the iPad.

How to Negotiate Software Agreements  Oct 01, 2011 9:30 PM By Curt Barry

Let’s face it: Getting to the point of signing an agreement for a new order management, warehouse management or website system requires a massive amount

How to Create a Blended Acquisition Strategy  Oct 01, 2011 9:30 PM By MCM staff

Fact: Customers who engage with a marketer through multiple channels have higher response rates, increased average order values (AOVs) and better lifetime values

How to Use Twitter as a Reactivation Strategy  Oct 01, 2011 1:35 AM By Susan Hanshaw

Looking for innovative strategies to reactivate relationships with valuable lapsed customers? You might consider using Twitter. While most merchants discount the value of opportunities that won

Tips for Seasonal Warehouse Staffing  Aug 17, 2011 9:32 PM By Jim Tierney

The holiday crunch is no time to be short staffed or to have workers making mistakes that could harm your reputation. These are a few tips for hiring and managing seasonal operations employees.

How to Make Labor Management Systems Work  Aug 17, 2011 9:04 PM By Jeff Boudreau

Operating executives cannot rely on systems, automation, or diligence of a few outstanding employees to deliver all the results their companies need to remain competitive, profitable, and an appealing place to work.

Why EDI is Retail’s Trading Foundation  Jul 04, 2011 10:40 PM By Jon Roberts

While EDI is a necessity for doing business in today

Order Management Systems Directory 2011  Jul 01, 2011 9:30 PM By MCM staff

2011 Order Management Systems Directory

Put Yourself in the Call Center Seat  Jun 08, 2011 1:37 AM By Susan M. Garvey

If you want to improve or eliminate the pain points for employees in your call centers, distribution centers and vendors, walk a mile in those workers






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