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MULTICHANNEL MERCHANT » MUST READS
Must ReadsMar 09, 2014 2:57 PM By Jeff Baken
AmeriPride has turned its attention to improving its customer experience by developing a centralized disaster recovery program to protect its data. Here are four things AmeriPride looked for in a disaster recovery program.
Must ReadsMar 09, 2014 11:07 AM By Tim Parry
Personalization was one of the underlying themes of eTail West – and it seemed whatever track of sessions you attended, there was talk about how retailers are personalizing the ecommerce experience for their customers. Here are three examples that stood out.
Must ReadsMar 06, 2014 2:53 PM By Erin Lynch
Bon-Ton announced on March 5 that it has signed a lease for a 743,000 square-foot direct-to-consumer fulfillment center in West Jefferson, Ohio in response to its growing ecommerce operations.
Must ReadsMar 05, 2014 10:10 AM By Rob Howard
When Amazon Prime was introduced in 2005, analysts and consumers alike thought it was a risky, expensive venture, however, Amazon Prime members now comprise nearly 10% of Amazon’s purchases, and spend twice as much as non-Prime members. While Amazon has certainly been giving retailers a lot of heartburn recently, there is a way to fight back and all comes down to same-day delivery.
Must ReadsMar 04, 2014 11:06 PM By Jonathan Barsade
By taking preventative measures and by treating auditors with professionalism and courtesy, you will mitigate the risks associated with a sales tax audit, including the time and cost you will spend defending against one. The following pointers will help you minimize the risk and pain of the dreaded sales tax audit.
Must ReadsMar 04, 2014 10:44 PM By Steve Weber
The B2C online experience has been ahead of B2B in terms of experience and ease of shopping. But the winds are changing. This article outlines three steps you can take to boost your selling power and attract more B2B customers while still controlling costs.
Must ReadsMar 04, 2014 2:51 PM By Erin Lynch
FedEx announced this week that its subsidiary, FedEx Freight, will increase its shipping rates by 3.9%, effective March 31.
Must ReadsMar 03, 2014 3:53 PM By Jonathan Levitt
Failing to fulfill customers’ orders in a timely fashion can spell disaster for retailers of any size. Delivering products late can kill sales, batter your reputation and destroy customer loyalty. It can also squander all of the time, money and resources you spent acquiring new customers. Which is exactly why merchants need to remember that the customer experience journey doesn’t end with a sale.
Must ReadsMar 03, 2014 1:01 PM By Erin Lynch
Sean Conlon, the co-founder and CEO of PetBox, got candid with Multichannel Merchant and opened up about his preferences for free shipping, same-day delivery, which merchant is mastering the fulfillment space, and his dreams of playing in the NFL.
Must ReadsMar 03, 2014 11:16 AM By Bernard Luthi
With smartphone penetration in the US at a little above 61%, and a third of all Americans using tablets one thing is clear: the trend for ecommerce success is its all about mobile.