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MCM OUTLOOK 2016: O+F

The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

User Requirements Key to Selecting the Right DTC Operations System  Jul 08, 2016 2:52 PM By Curt Barry

Are you in the market for a DOM, an OMS, an ERP or CRM for your DTC business? Here are some suggestions on providers and the types of functionality that can work best for you, as well as some practical tips on system sourcing.

What do Shoppers Really Want From In-Store Pickup?  Jul 08, 2016 2:45 PM By MCM Staff

A new study from Bizrate Insights, a division of Connexity, shows that 31% of online buyers have used in-store pick-up in the past year with 13% saying they have considered abandoning a purchase because in-store pick-up wasn’t offered.

PetSmart Selects OMS from Manhattan Associates for Omnichannel  Jul 08, 2016 11:05 AM By MCM Staff

PetSmart has selected an enterprise Order Management System (OMS) to help fuel its omnichannel operations, including it additional ecommerce platforms such as Pet360.com and PetFoodDirect.com. See how the system will help PetSmart get orders to online shoppers when and how they want them, enabling new features such as subscription and customized home delivery services.

Same-Day Delivery Could Cause a Huge Prime Day Headache  Jul 05, 2016 3:56 PM By Tim Parry

Amazon’s second-annual Prime Day could be a game-changer for same-day delivery. But it could also be a huge headache for Amazon come July 12. There’s a chance Amazon’s Seller Fulfiller Prime program may give the marketplace a black eye this Prime Day.

Honeywell to Acquire Automation Provider Intelligrated for $1.5B  Jul 05, 2016 11:49 AM By MCM Staff

Honeywell plans to acquire warehouse automation provider Intelligrated for $1.5 billion. See more details about this major transaction.

Bath & Body Works Wins Best Packaging Experience Award  Jul 05, 2016 11:08 AM By Mike O'Brien

For the second year in a row, Bath & Body Works won the award for best packaging in Multichannel Merchant’s Excellence in Customer Experience Awards. See how the company excels in this category, and learn some tips you can apply to your business.

UPS Expanding Pickup Lockers to 300 U.S. Locations By Year’s End  Jul 01, 2016 4:58 PM By Mike O'Brien

Following a pilot program at eight locations in Chicago begun last year, UPS is expanding its self-serve pickup lockers to 300 locations in five states by the end of the year, with lockers in eight additional states planned in 2017. UPS sees this as a way to increase consumer choice, provide value to retail customers and drive network optimization through increasing delivery density.

Drones, Robotics, 3D Printing Part of Major Technology Focus at UPS  Jun 30, 2016 7:50 PM By Mike O'Brien

UPS executives said they will continue to place a $1 billion bet on new technology each year, including major investments in facility automation, robotics and even drones to conduct tasks such as aircraft inspections and inventory counts. See what else the company disclosed about its strategy and operations during media day at its Atlanta headquarters.

Canada Post Strike Would Hit SMB Ecommerce Shippers  Jun 29, 2016 12:15 PM By Mike O'Brien

Smaller merchants doing business in Canada are getting product out the door and setting up contingencies in anticipation of a possible Canada Post strike. See what options are available, and what impact the work stoppage could have.

Forever 21 Shipping Firm Abandons Retailer  Jun 29, 2016 11:23 AM By Daniela Forte

Forever 21 may need to start looking for a new shipping company, as its current shipping company EZ Worldwide Express has abandoned them. Read what caused the company to abandon Forever 21 and what plans the brand has in place.






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