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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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Operations & Fulfillment ARCHIVE

How Retailers Can Ensure Winning Customer Care This Holiday Season  Sep 21, 2014 12:38 PM By Kevon Hills

This year, customers will be more likely to send an email than place a phone call. Unfortunately, email has the lowest rate of issue resolution of all channels. Here’s a few key learnings from StellaService to ensure retailers are ready for this year’s holiday season.

Your 5-point Checklist for Going Omnichannel  Sep 21, 2014 8:04 AM By Brandi Slaughter

With the right omnichannel strategy in place, retailers can enhance engagement between the customer and store associate, better leverage inventory positions and maximize the store footprint. To prepare to go omnichannel, retailers’ checklist should focus on the following five points

Global Carrier Options Run the Gamut  Sep 17, 2014 5:17 PM By Mike O'Brien

In the MCM Outlook 2014 survey, the largest number of respondents (26%) said UPS was their primary global carrier, followed by FedEx and the United States Post Office (18%) and DHL (12%). This outcome may be the result of a largely U.S.-based audience, as DHL is generally considered the world’s shipping/logistics leader, followed by FedEx and UPS.

FedEx Beats Quarterly Expectations  Sep 17, 2014 5:12 PM By Mike O'Brien

FedEx reported Q1 revenue and earnings that beat analyst expectations, and announced plans for 50,000+ seasonal hires to deal with holiday shipping volumes.

FedEx to Hire 50,000 Seasonal Workers  Sep 17, 2014 3:07 PM By Tim Parry

FedEx expects to hire more than 50,000 seasonal workers for the peak holiday season, Mike Glenn, President and CEO of FedEx Services, said during the company’s first-quarter earnings call.

FedEx Announces 4.9% Rate Increase for 2015  Sep 17, 2014 11:02 AM By Mike O'Brien

FedEx announced a 4.9% increase in FedEx Ground, FedEx Express and FedEx Freight, effective January 5, doing so for the first time ahead of rival UPS.

UPS Plans to Hire 90,000-95,000 Seasonal Workers  Sep 16, 2014 11:10 AM By Mike O'Brien

UPS is calling for 90,000 to to 95,000 temporary workers to handle the holiday season’s shipping crunch, a significant increase over 2013.

Same-day Delivery Rollouts Speed Up  Sep 16, 2014 8:43 AM By Tim Parry

The same-day delivery sweepstakes certainly seems to be heating up as the summer nears the end. Just this past week, Foot Locker, Macy’s and Bloomingdale’s all announced plans this week to test or roll out same-day delivery.

Whole Foods Market Partners with Instacart for In-store Pickup  Sep 15, 2014 10:03 PM By Tim Parry

Whole Foods Market to be first national Instacart partner to offer both delivery and convenient in-store pickup.

Apple Pay, Same-day Delivery Highlight Macy’s Inc.’s Omnichannel Rollouts  Sep 15, 2014 8:54 PM By Tim Parry

Macy’s and Bloomingdale’s to help launch Apple Pay; same-day delivery to be piloted in fall 2014; new POS technology and customer service enhancements in testing; new apps, web functionality and mobile wallet launched; RFID being expanded to fashion categories.






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