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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

A Fulfillment By Amazon Consideration Checklist  Mar 11, 2015 12:36 PM By Shmuli Goldberg

If you’re thinking about utilizing Fulfillment By Amazon, here are some key points to consider in your decision process.

Is Your Customer Service and Fulfillment Working For or Against You?  Mar 10, 2015 4:34 PM By Curt Barry

You may have a great website and great marketing, but never forget that contact center and fulfillment personnel deliver on the sale and your brand promise.

Omnichannel Results Exceed Expectations for American Eagle  Mar 09, 2015 12:40 PM By Mike O'Brien

American Eagle Outfitters is seeing success with its omnichannel program, which contributed to good numbers for the fourth quarter.

Sephora Takes On Amazon with Two-Day Shipping Program  Mar 09, 2015 11:31 AM By Mike O'Brien

Beauty retailer Sephora is upping its ecommerce fulfillment game, offering customers unlimited free two-day shipping for $10 per year, a la Amazon Prime.

Amazon May be Jumping the Gun on Cuba  Mar 05, 2015 2:10 PM By Tim Parry

A “ship to Cuba” button was seen on Amazon’s website by Reuters correspondents in Havana. But is Amazon getting ready to sell in Cuba, and is the Cuban economy ready for cross-border shopping? Here’s why Cuba may be more of an exporter if and when U.S. sanction amendments are voted on.

O+F Advisor Distribution Center Roundup, March 4, 2015  Mar 04, 2015 4:20 PM By Mike O'Brien

A listing of some recently announced direct-to-customer distribution center expansions, additions and closures.

What’s the Real Cost of a Fulfillment Error to Your Business?  Mar 04, 2015 3:23 PM By Curt Barry

What’s the actual cost of a fulfillment error to your business? Could it be a lost customer? Increase your focus on improving the error reduction process.

Free Shipping and Flexibility are Key Global Ecommerce Drivers  Mar 04, 2015 2:27 PM By Mike O'Brien

Convenience, flexible delivery and payment options continue influence online consumers worldwide, says a new study conducted by comScore on behalf of UPS.

Selecting Technology That Best Fits Your Direct-to-Consumer Business  Feb 26, 2015 2:40 PM By Curt Barry

When looking at replacing your OMS or WMS, there are a wide variety of choices and options. Here are some key factors to consider in your decision process.

UPS to Address Supply Chain Agility for Omnichannel Success at Operations Summit  Feb 26, 2015 9:55 AM By MCM Staff

The increasing complexity of today’s supply chain – brought on, in large part, by the surge in omnichannel retailing – will be a key theme and topic addressed at Multichannel Merchant’s 4th Annual Operations Summit, held April 14-16 in Louisville, KY.






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