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The expert advice that Operations pros need to improve productivity, cost savings, and customer service.


Operations & Fulfillment ARCHIVE

Analyze This  Mar 01, 2005 10:30 PM By Rama Ramaswami

Null hypotheses and chi-squared tests may seem like relics of your college days, but you can’t afford to bury them if accurate organizational measurement

DIMensional Precision  Mar 01, 2005 10:30 PM By Barbara Arnn

It’s not just for carry-on luggage any more size and weight restrictions are getting tighter everywhere. Recent changes by major freight carriers to the

Weights and Measures  Mar 01, 2005 10:30 PM By MCM staff

A SPEAKER AT A RECENT CONFERENCE described a benchmarking survey that his research firm had sent to leading retailers. At over 75 pages in length, and

India Inc.  Mar 01, 2005 10:30 PM By MCM staff

There’s no rubbing out India’s growing presence in international business. The country’s dominance in business process outsourcing is spreading far beyond

Customer Service  Mar 01, 2005 10:30 PM By Jeff Morris

DR. JON ANTONDirector, Benchmark ResearchCCDQ, Purdue University We all have our own stories of customer service nightmares. Our favorite is the time

HISTORY LESSON  Mar 01, 2005 10:30 PM By Jeff Siegel

THE STATISTICS seem to bear out the headlines. Capital spending has increased after two years of recession, and companies up and down the supply chain

Win the Best Freight Rates  Mar 01, 2005 10:30 PM By MCM staff

That carriers’ shipping rates will go up every year is almost as inevitable as the proverbial death and taxes. This year, though, companies aren’t just

Global Conquest  Mar 01, 2005 10:30 PM By D. Douglas Graham

GLOBAL INDUSTRIAL of Port Washington, NY (a division of Systemax Inc.), is a leading provider of industrial equipment. In business for half a century,

Out of Order  Mar 01, 2005 10:30 PM By MCM staff

Steve Dethlefs, DC ManagerPendleton Woolen MillsPortland, OR Our fashion merchandise is basically perishable, so our planning is tight. We don’t want Subject of FTC Inquiry  Feb 14, 2005 2:12 AM By John Fischer

Online discounter reported that the Federal Trade Commission has opened an inquiry into the company

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