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MCM OUTLOOK 2016: O+F

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Operations & Fulfillment ARCHIVE

Seven Ways to Improve Returns Processing  Jan 05, 2006 2:43 AM By Debra Ellis

Everyone knows that a positive shopping experience increases the likelihood that a customer will purchase again. Returns processing is a customer contact point and as such can provide you with a competitive edge, so long as you handle it properly. That

No Pseudo in This Wire It’s the Real Thing  Jan 01, 2006 10:30 PM By Rama Ramaswami

Sophisticated technology is a key feature that differentiates the modern contact center from the traditional call center. Pseudowire technology, a breakthrough

Read This Before You Outsource  Jan 01, 2006 10:30 PM By Rama Ramaswami

We take contact center outsourcing almost for granted these days, but the process is far more complex than it seems at first glance. Elizabeth Herrell,

Parcel carriers release new rates for 2006  Jan 01, 2006 10:30 PM By John Fischer

It’s that time of year again: No, not the time for keeping New Year’s resolutions, but for absorbing the new parcel carrier rates announced last month

Cost confusion  Jan 01, 2006 10:30 PM By Rama Ramaswami

Logistics is hardly the stuff of controversy, but a session on logistics costs at this year’s meeting of the Council of Supply Chain Management Professionals

Successful Contact Center Outsourcing  Jan 01, 2006 10:30 PM By MCM staff

Most U.S. businesses today are vastly different in structure, strategy, and purpose than they were even 10 years ago. But it’s safe to say that for utter

PAYMENT PLANS  Jan 01, 2006 10:30 PM By Mark Del Franco

Pretty much every merchant accepts sales via major credit cards and checks that’s how the business works. But a number of other payment methods and billing

Spotlight: 3PLs  Jan 01, 2006 10:30 PM By Rama Ramaswami

Every year the Georgia Institute of Technology, along with several corporate sponsors, conducts an in-depth study of the third-party logistics (3PL) industry

Material handling benchmarks  Jan 01, 2006 10:30 PM By Rama Ramaswami

The more things change on the front end dazzling new merchandise, cool Websites, innovative marketing campaigns the more they stay the same on the back

Boxed In?  Jan 01, 2006 10:30 PM By Bennett Voyles

Getting a detail right, as opposed to almost right, can make all the difference for multichannel merchants. Picking the right shipping package is one






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