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Operations & Fulfillment ARCHIVE

Operations and Management: Small Catalogers, Big-Time Speed  Oct 01, 2003 9:30 PM By Mark Del Franco

Catalogers that receive tens or hundreds of thousands of orders a day, such as Lands’ End and L.L. Bean, have long had a dedicated Internet connection

Shoppers Fear Online Fraud  Oct 01, 2003 9:30 PM By Rama Ramaswami

The rise in cyber crime hasn’t gone unnoticed by online shoppers. A recent study by Forrester Research Inc. found that consumer confidence in online credit

Not My SKU  Oct 01, 2003 9:30 PM By Barbara Arnn

Something about returns suggests error someone, somehow, has miscalculated. That aura has helped establish a market for companies such as Liquidation.com,

Battling Today’s Economic Doldrums  Oct 01, 2003 9:30 PM By Douglas Bley

POLITICAL AND ECONOMIC conditions seem bleak. Unemployment levels are near all-time highs. Small-parcel delivery costs are rising faster than anyone’s

Bricks Aid Clicks  Oct 01, 2003 9:30 PM By MCM staff

IN THE DAYS when the Web grocery business produced spectacular flops like Webvan, the South African grocery Pick ‘n Pay began developing its business

Tell Them What’s Wrong  Oct 01, 2003 9:30 PM By Liz Kislik

YOU CAN’T EXPECT ANY WORKER to change an unsuccessful behavior unless you tell him what he’s doing wrong and how to fix it. But most people avoid giving

Born Again  Oct 01, 2003 9:30 PM By Barbara Arnn

Can it really be only five years since online consumers were first identified? Forrester Research Inc. claims first to have defined this creature in a

Opinion and Response  Oct 01, 2003 9:30 PM By MCM staff

HAVING HIS SAY Beware Divine Followers Roman Martynenko, chief financial officer of San Francisco-based Web services provider Ecofabric, on the continuing

Crime Does Pay  Oct 01, 2003 9:30 PM By Bennett Voyles

Sick of working yourself to the bone just to keep your demanding customers happy? Tired of worrying about budgets and margins and inventory turns? Maybe

Dirty Laundry Comes Clean  Oct 01, 2003 9:30 PM By David Pluviose

The subject of retail returns is big, messy, and embarrassing enough that retailers tend to keep quiet about it. Logistics executives toss around words






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