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OPERATIONS NEWSLETTER

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Operations & Fulfillment ARCHIVE

Dot.con  Jul 01, 2001 9:30 PM By Rama Ramaswami

Long, long ago, there lived a poor farmer whose sole desire in life was to own a cow. After scrimping for many years, he saved up enough money to purchase

HOW DOES YOUR CALL CENTER GROW?  Jul 01, 2001 9:30 PM By MCM staff

The rows of tomatoes you plant as seedlings in your back yard or the flowers you lay out every spring in geometric patterns to impress your neighbors

SPLIT PERSONALITY  Jul 01, 2001 9:30 PM By MCM staff

An automated e-mail response costs about 25 cents per incident, compared to $1 for knowledge-based self-service, $6 for interactive voice response, $8

No Clue  Jul 01, 2001 9:30 PM By Lew Waddey

Total pricing for 3PF services is about 18% to 22% of gross sales Following the stock market, consumer confidence indices, and recent earnings reports

Nightmare on Main Street  Jul 01, 2001 9:30 PM By Curt Barry

Best fits will meet 70%-80% of your needs before modification Here’s an operations and fulfillment professional’s nightmare: After months of research

OrderTrust Shuttered  Jun 27, 2001 9:30 PM By MCM staff

OrderTrust, a direct marketing services provider based in Lowell, MA, has ceased operations and terminated approximately 60 employees. A small staff remains

Pearl Harbor a Real Gem for Military History Products Mailer  Jun 05, 2001 9:30 PM By MCM staff

Fat-cat movie studio executives aren’t the only people delighting in the success of the blockbuster film Pearl Harbor. St. Paul, MN-based MBI, which produces

Our First Time  Jun 01, 2001 9:30 PM By MCM staff

SHERRY CHIGER, EDITORIAL DIRECTOR The name of the catalog escapes me it was 20 years ago, after all, back when I was in college but I’d mailed away for

Sticker Shock  Jun 01, 2001 9:30 PM By Richard Sawyer

Pay up or lose: An in-depth look at the soaring costs of electronic customer relationship management

PRIME TIME  Jun 01, 2001 9:30 PM By MCM staff

Facing the clock is a constant in every employee’s life, but it doesn’t have to be the same clock face for everyone. Developing an optimum schedule ensures that a facility can operate at peak efficiency






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