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MCM OUTLOOK 2014: O+F

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MCM Outlook 2014: The State of Operations
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Operations & Fulfillment ARCHIVE

How to Make Your Small Business Perform Like an Omnichannel Powerhouse  Sep 24, 2014 9:04 AM By Amine Khechfe

Your small business can perform like an omnichannel powerhouse if you simply adhere to the following tips and tools.

Getting Logistics and Fulfillment Right to Enter the Canadian Market  Sep 23, 2014 12:01 PM By Steven Page

For marketers, Canada represents a new and lucrative opportunity. However, for companies unfamiliar with the intricacies of Canadian regulation, the transition can seem confusing and costly.

Assets On Hand Among Criteria for Entering New Markets  Sep 23, 2014 11:01 AM By Mike O'Brien

Retailers considering whether to enter a new market via cross border with third-party logistics partners or with an in-country presence should consider factors like their cost of capital and inventory carrying policy, as well as what existing assets can be leveraged in that country, two experts told Multichannel Merchant.

Building an Effective Strategy for International Returns  Sep 23, 2014 10:51 AM By Michael Lamia

Retailers face many unique challenges when selling online to international markets. For example, U.S. merchants need to know what imports are prohibited; when to apply import duties, taxes and tariffs; and how to comply with country-specific forms, country-specific product coding, and local shipping rules.

How Retailers Can Ensure Winning Customer Care This Holiday Season  Sep 21, 2014 12:38 PM By Kevon Hills

This year, customers will be more likely to send an email than place a phone call. Unfortunately, email has the lowest rate of issue resolution of all channels. Here’s a few key learnings from StellaService to ensure retailers are ready for this year’s holiday season.

Your 5-point Checklist for Going Omnichannel  Sep 21, 2014 8:04 AM By Brandi Slaughter

With the right omnichannel strategy in place, retailers can enhance engagement between the customer and store associate, better leverage inventory positions and maximize the store footprint. To prepare to go omnichannel, retailers’ checklist should focus on the following five points

Global Carrier Options Run the Gamut  Sep 17, 2014 5:17 PM By Mike O'Brien

In the MCM Outlook 2014 survey, the largest number of respondents (26%) said UPS was their primary global carrier, followed by FedEx and the United States Post Office (18%) and DHL (12%). This outcome may be the result of a largely U.S.-based audience, as DHL is generally considered the world’s shipping/logistics leader, followed by FedEx and UPS.

FedEx Beats Quarterly Expectations  Sep 17, 2014 5:12 PM By Mike O'Brien

FedEx reported Q1 revenue and earnings that beat analyst expectations, and announced plans for 50,000+ seasonal hires to deal with holiday shipping volumes.

FedEx to Hire 50,000 Seasonal Workers  Sep 17, 2014 3:07 PM By Tim Parry

FedEx expects to hire more than 50,000 seasonal workers for the peak holiday season, Mike Glenn, President and CEO of FedEx Services, said during the company’s first-quarter earnings call.

FedEx Announces 4.9% Rate Increase for 2015  Sep 17, 2014 11:02 AM By Mike O'Brien

FedEx announced a 4.9% increase in FedEx Ground, FedEx Express and FedEx Freight, effective January 5, doing so for the first time ahead of rival UPS.






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