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MCM OUTLOOK 2016: O+F

The 2016 MCM Outlook report on Operations & Fulfillment helps you evaluate, benchmark and plan your operations and fulfillment strategies.
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OPERATIONS NEWSLETTER

The expert advice that Operations pros need to improve productivity, cost savings, and customer service.

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Operations & Fulfillment ARCHIVE

Amazon to Open Second Fulfillment Center Outside Chicago  May 26, 2016 3:02 PM By Mike O'Brien

Amazon announced plans to open a second fulfillment center in Joliet, IL, outside Chicago, to complement one opened last year, as it continues to expand its massive network to service 50 million-plus Prime members and marketplace sellers with guaranteed two-day deliveries as well as same-day service.

Omnichannel Retailers Attempt to Save the Sale Only 7% of the Time  May 26, 2016 11:17 AM By MCM Staff

A new report from Kibo, the e-tailing group and Multichannel Merchant shows how leading omnichannel retailers are performing with buy online, pickup in store. According to the study, retailers can no longer wait on the sidelines to adopt this functionality. See what other insights the report brings to light.

Home Depot Blows Out Online Sales, Expands Home Delivery to All Stores  May 25, 2016 12:23 PM By Mike O'Brien

Home Depot delivered a solid Q1, including a 21.5% increase in online sales and success on a variety of supply chain and omnichannel fronts. See what else the “improving home improvement” company is doing right these days.

Best Practices of a Winning Customer Experience  May 25, 2016 10:52 AM By Donna Devaul

In an era when the customer is king, retailers need to elevate their game to gain loyalty, an edge over the competition in a fierce environment, and drive sales. Here are some best practices culled from winners and finalists of the 2016 Excellence in Customer Experience awards at the Operations Summit.

Alpha Industries Sees Growth of its Cross-Border Ecommerce Sales  May 24, 2016 4:58 PM By Mike O'Brien

Alpha Industries has seen gains in cross-border ecommerce sales and customer satisfaction after partnering with UPS i-parcel on international fulfillment. See what issues Alpha was facing, and how they were solved through outsourcing the handling of its international transactions.

New Guideline Seeks to Harmonize Ecommerce Fulfillment Processes  May 23, 2016 11:54 AM By MCM Staff

A new guideline focused on omnichannel and ecommerce fulfillment processes has been released by GS1 US to help the retail industry evolve toward a single fulfillment process for improved cost savings and maximized resources.

DSTLD Sees Benefits of Outsourcing Its Fulfillment Operations  May 19, 2016 5:45 PM By Mike O'Brien

Ecommerce-only luxury denim seller DSTLD has seen the benefits of outsourcing its operations, including returns, allowing it to focus on growing its brand. See how the company transitioned from operating its own facility, saving on shipping and giving its customers hassle-free returns.

DIY Retail Brand MakersKit Launches Monthly Subscription Box  May 19, 2016 12:35 PM By MCM Staff

DIY kit service MakersKit has launched a subscription box service, MakersKit Monthly, which will contain a monthly featured DIY project for $24 a month.

Is Your ERP-Ecommerce Technology Disconnect Stunting Growth?  May 18, 2016 11:17 AM By Curt Barry

Many companies find their IT and ecommerce technology strategies are out of sync, which can stunt growth and cause operational roadblocks. It’s time to stop and assess your strategies, looking at current state and where you need to get to. Here are 6 major factors to consider as you evaluate your overall system and ecommerce technology strategy.

What to Look For in Selecting the Right 3PL Partner  May 17, 2016 5:09 PM By Jake Rheude

Hiring a third-party logistics provider (3PL) has become a popular option for ecommerce companies in recent years. But because finding the right one is so vital to the success of your ecommerce business, how should you go about evaluating the right options? Here are a few do’s and don’ts of the 3PL selection process.






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