June 1, 2012
Consumers are using Pinterest more than Facebook and Twitter to engage with retailers, according to a joint study by Shop.org, comScore, and The Partnering Group.
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Social media is gaining traction …
June 6, 2014
Michael Moore, CIO, of Moosejaw Mountaineering, recently shared some of his thoughts and initiatives. While Moosejaw is a unique company, they share many of the same challenges and opportunities as other retailers. He finds himself, like most CIOs, working with …More...
In Must Reads
July 30, 2013
What started in an innocent work-related question to my Facebook followers quickly evolved into the biggest gambling sensation among my friends:
Little did I know a bunch of friends – and friends of friends – would head over to 47 Brand …More...
June 2, 2014
ArtistBe.com launched a redesign of its website earlier this month. ArtistBe.com is a social commerce site for artists and art connoisseurs.
According to Amitai Sasson, VP of Marketing and Development for overstockArt.com, the parent company of ArtistBe….More...
May 8, 2012
As more companies incorporate social media into their customer support strategy, implementation managers should consider the following advice to determine the type of customer care strategy they can successfully execute in their contact center.
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May 29, 2014
As Chinese ecommerce giant Alibaba’s new 11 Main online marketplace gears up for its U.S. assault by wooing merchants, the company is looking to take away share from market leaders Amazon.com and eBay by adopting a more disruptive …More...
May 28, 2014
Wet Seal, Inc., saw its consolidated comparable store sales decline 16.9% in the first quarter, but ecommerce sales for its Wet Seal brand did increase 8.4%, according to its first quarter financial results.
John Goodman, CEO of Wet Seal, Inc., said Wet …More...
May 23, 2014
Marketplaces like Amazon and eBay have become an essential part of running an e-commerce business. But like so many things, they come with their pros and cons.
Pro: You gain greater visibility for your business and products.
Con: Your pricing …More...
May 22, 2014
Target this week announced Target Canada president Tony Fisher had departed the company, effective immediately.
If you look at Target Canada’s first-quarter net sales of $393 million – a 357% increase over the same period in 2013 – you’ll scratch your head.
But if you …More...
July 2, 2013
Logging on a retail site should be fast, easy, and stress-free but it can be more of a juggling act for consumers who can’t remember their passwords and ultimately resulting in site abandonment.
The typical internet user, according to …More...