Tell-tale Signs You Need to Rethink Your Fulfillment Center

| Bill Leber

With U.S. ecommerce sales surpassing the $200 billion mark and projections of continued double-digit growth, it is increasingly important that multichannel retailers develop a process to integrate these channels and manage fulfillment efficiently and effectively. However, many retailers are busy on the front end optimizing their websites and stores.

SMS Still Rules Retail’s Reach

| Brendan O'Kane

Even with the rise of IP-based messaging apps such as iMessage, WhatsApp and Just.me, SMS remains ubiquitous largely because of its interoperability. It doesn’t suffer from the device and operating … Continue Reading →

Draft MCM Thursday 4-4-13

| Steve Scott

MCM Weekly – Social ROI is All About Strategy, Sharing and Data    View Web Version  |  Add to Safe Sender List MCM THURSDAY News and Intelligence for the Multichannel … Continue Reading →

More Merchants Monitor Social Media than Offer Live Chat

| Tim Parry

More merchants are monitoring social media in the contact center than offering live chat, according to the results of the MCM Outlook 2013 survey. According to the survey results, 46.5% of respondents are monitoring social media in the contact center, while just 21% are using live chat technology.

MCM THURSDAY

| Daniela Forte

MCM Weekly – Social ROI is All About Strategy, Sharing and Data    View Web Version  |  Add to Safe Sender List MCM THURSDAY News and Intelligence for the Multichannel … Continue Reading →

MCM Outlook 2012-13 Reports: Ecommerce

| MCM staff

MCM Outlook 2012-13 Report Exclusive research downloads from the editors of Multichannel Merchant 2012-13 Ecommerce Outlook Report Sponsored by MarketLive Download this exclusive research report to help you evaluate, benchmark … Continue Reading →