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May 23, 2016




New Guideline Seeks to Harmonize Ecommerce Fulfillment Processes

LAWRENCEVILLE, NJ – A new guideline focused on omnichannel and ecommerce fulfillment processes has been released by GS1 US to help the retail industry evolve toward a single fulfillment process for improved cost savings and maximized resources.

The guideline, called the …

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In Fulfillment, fulfillment

Omnichannel-300

September 28, 2015




Omnichannel vs Multichannel: Are they so different?

I’ve been discussing the topic of customer experience (CX) with quite a few companies over the last several months, and have been repeatedly drawn into the omnichannel versus multichannel debate.

The first aspect people often mention is their scope. …

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In Blog, Omnichannel

holiday shopping, peak holiday season, holiday shipping, holiday shipping peak, ecommerce orders

September 28, 2015




Wishing You A Very Happy Omnichannel Holiday

The omnichannel consumer is putting direct-to-consumer delivery on a collision course with the brick and mortar environment. And the retailers with real-time inventory visibility and order management systems in place will be prepared to serve these consumers this holiday season.

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In Blog, Must Reads

ecommerce distribution center

May 18, 2016




Is Your ERP-Ecommerce Technology Disconnect Stunting Growth?

Recently I was working on an acquisition due diligence project for an omnichannel client. My part of the assignment was to address the company’s systems and technology strategy for IT and ecommerce; assess risks the business systems may pose; …

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In Blog, Fulfillment

Kohls-300

September 24, 2015




Kohl’s Amps Up Digital for a Faster Omnichannel Experience

Kohl’s  announced omnichannel and digital initiatives to support its commitment to delivering an easy shopping experience. Whether shopping in-store at Kohl’s stores nationwide, online at Kohls.com or at home or on the go on mobile devices, Kohl’…

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In customer experience, Customer Service

OmnichannelInfographic-cropped

September 16, 2015




9 Omnichannel Retail Strategic Priorities

Retailers are constantly challenged to provide a seamless and consistent customer experience across all channels.  This infographic by Happiest Minds Technologies shows the maturity of today’s omnichannel initiatives.

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In Infographics, Omnichannel

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

May 12, 2016




Unified Commerce and the Customer Experience

The role of retail shopping is shifting, and that is why it is vital for retailers to put themselves in the position of meeting the customers’ demands. Today, the customer is looking for a unified shopping experience, and is expecting …

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In customer experience, Ecommerce

omnichannel-ecommerce-cloud-300

May 9, 2016




8 Tips to Successfully Reevaluate Your Retail Organization’s Growth

The retail landscape is changing, and the future lies in cross-channel orchestration, as customers expect a seamless experience no matter how, when or where they shop. Are you prepared to deliver this experience as you grow your business?
Signs That …

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In Blog, Marketing

omnichannel-shopping-300

May 5, 2016




3 Tips Every Brand Should Implement in their Marketing Efforts

Conventional wisdom asks us to accept that big wins come from big investments and while the new retail landscape looks different, it operates by the same rules we’ve been playing by for the past fifty years.

In practice, though, …

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In Blog, Marketing

sports-authority-300

May 5, 2016




What Is Driving Challenges in Brick-and-Mortar Retail?

In recent weeks and months, major retailers have been filing for bankruptcy, closing stores and slashing jobs. These are companies that many thought had staying power, having had a physical presence long before the ecommerce boom was a blip on …

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In Blog, Ecommerce

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