360-degree-customer-view-puzzle

June 22, 2015




The 7 Tenets of Personalization 3.0

For over a decade, marketers have been promised the power of digital personalization to enable more relevant and effective customer experiences, individualized communications and offers, and higher conversion rates and average order values.

And marketers are paying attention. Forrester Research …

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In Blog, Ecommerce

omnichannel-strategy-300

December 12, 2014




3 Barriers to Omnichannel Success

With the advancement of technology and the change in consumer shopping habits, the current wave in retail is riding swiftly towards omnichannel. This has caused a disruption in the retail industry, much like earlier introductions of the modern department store …

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In Blog, Ecommerce

the-week-that-was-300

June 20, 2015




Week in Review: Amazon Wants You to Deliver

Amazon is trying to make delivery even faster by turning the U.S. into a Nation of Couriers… Who needs drones when you can have an Uber-like delivery experience? You think that’s crazy? Just remember the Roadie and Waffle House …

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In Ecommerce, Executive

distribution center, ecommerce fulfillment, fulfillment center, operations and fulfillment, vendor scorecard, warehouse/distribution center

June 19, 2015




Using Vendor Scorecards to Rate Merchandise Suppliers

How do you evaluate the vendors who supply your merchandise?

If you ask someone in merchandising, operations or accounting about vendor performance, chances are each will give you widely different answers. The merchandiser will consider the sales and margin and …

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In Blog, fulfillment

June 19, 2015




U.S. Postal Service Selects Vantiv for Payment Fraud Solution

CINCINNATI – Vantiv, Inc. (NYSE:VNTV), a leading provider of payment processing services and related technology solutions for merchants and financial institutions of all sizes, announced today that it has been selected by the United States Postal Service to provide …

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In PR Newswire, USPS

DSW, omnichannel, omnichannel fulfillment, omnichannel focus, omnichannel retail, omnichannel operations, ship from store, buy online pick up in store, in-store pickup, endless aisle, SKU, SKUs, ecommerce, retail ecommerce, Shoephoria

June 18, 2015




DSW Seeing Success from Combined Store and Ecommerce Operations

A year into a reorganization that merged its .com and store operations under a unified team, specialty shoe company DSW is expanding its omnichannel capabilities and looking to build on its 2014 results, when omnichannel sales brought in $100 million, double the …

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In Engagement, fulfillment

omnichannel-strategy-300

December 8, 2014




How Omnichannel Can Fail at the Brick and Mortar Level

If you consider the entire month of November the holiday season, then (as a customer) I’ve had three instances of omnichannel fails this holiday season. And all three fails were at the brick and mortar level.

Here’s the quick rundown:

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In Blog, customer experience

toys-r-us-france-distribution-center-300

June 17, 2015




Toys R Us Opens State-of-the-Art Distribution Center in France

Toys R Us, Inc. has announced the completion of its new distribution center in Saint-Fargeau-Ponthierry, France to support the company’s rapidly expanding ecommerce business throughout the country and in select sections of Europe.

The 51,000-square-meter (550,000-square-foot) facility will service …

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In cross-border, Distribution Center

omnichannel-ecommerce-cloud-close-up-300

November 30, 2014




What New Omnichannel Trends Really Mean for Customers

Remember when retailers were scared of their online competitors? While talk of customer showrooming and digital detraction are still big, there is a totally opposite trend happening. Retailers who once only sold online are building stores for customers to visit …

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In Blog, customer experience

netsuite-300-200

June 10, 2015




NetSuite Completes Acquistion of Bronto Software

Netsuite today announced it has completed the acquisition of Bronto Software Inc., a cloud-based commerce marketing company.

The acquisition brings together leaders in cloud-based omnichannel commerce and marketing automation solutions. As the number one email marketing provider to retailers ranked …

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In Ecommerce, Press Releases

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