key performance indicators, KPIs, operations and fulfillment, warehouse/distribution Center, distribution center, direct-to-consumer, direct-to-consumer operations, performance metrics, employee productivity, employee coaching, manager training

February 5, 2015




Multiple DCs May Be Best Bet to Reduce Shipping Costs and Time to Customer

Some days I feel we’re caught between the proverbial rock and a hard place. Regularly as clockwork, carriers increase their charges. The competition is absorbing more of the shipping costs, if not offering “free” shipping. Customer expectations continue to …

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In Blog, Fulfillment

west coast port strike, 3PL, third-party logistics, Shipping/Delivery, Operations and Fulfillment, warehouse, distribution center, International Longshoreman Workers Union, ILWU, Pacific Maritime Association, PMA

February 5, 2015




Possible Shutdown Looms Over West Coast Ports as Two Sides Engage in Brinksmanship

While the two sides wrangle over contract language and who is causing labor slowdowns, massive amounts of cargo continues to pile up at West Coast ports, negatively impacting not only retailers but untold numbers of businesses that rely on goods …

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In cross-border, Global

call center, call center management, distribution center, ecommerce, ecommerce fulfillment, inventory management, Operations and Fulfillment, retail inventory, Warehouse/Distribution Center

January 29, 2015




The 2 Cent Refund Check – What Are Operational Inefficiencies Really Costing You?

As God is my witness, this is a true story. It’s an example I challenge the reader to find in their business and eradicate.

My car insurance company issued me a $0.02 check on Jan. 6 with this explanation on the …

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In Blog, Fulfillment

Returns, returns policy, holiday returns, retail, online retail, ecommerce, ecommerce fulfillment, operations and fulfillment, shipping/delivery

January 27, 2015




Complexity of Returns Grows as Ecommerce Does

While overall return rates are not increasing dramatically, they are on the rise, forcing ecommerce merchants to optimize their supply chain squeeze as much value as they can out of returned merchandise.
In this executive summary about returns, you will …

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In executive summary, Operations & Fulfillment

March 14, 2012




2 Tips Before You Make a Major Warehouse Purchase

Gary Meyer, senior director of operations at nutrition products merchant Herbalife, offers a couple of tips for when your company is considering a major purchase of equipment or software for your warehouse.
MORE FROM THEOPERATIONS SUMMIT Subscribe to RSS headline …

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In Operationssummit, Opsandfulfillment_warehouse-20-03-2013

Operations and Fulfillment, distribution center, fulfillment center, contact center, customer contact center, customer service, returns, ecommerce returns, eBay, Amazon, Sears, Walmart

January 26, 2015




Retailers Focus on Returns Excellence as Processing Time Shrinks

The average time for processing returns of online purchases decreased from 10.6 days to 9.5 days between Q4 2013 and Q4 2014, according to StellaService, as more retailers are placing greater emphasis on that key aspect of the customer experience.

At the same time, …

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In customer experience, News

Warehouse/Distribution Center, distribution center, fulfillment center, DC, FC, Amazon, Amazon.com, FedEx, Target, Walmart, Ace Hardware, operations and fulfillment

January 26, 2015




O+F Advisor Distribution Center Roundup, Jan. 26, 2015

Here is a listing of some recently announced expansions, additions and closures in distribution and fulfillment centers:

Macy’s plans to take over 400,000 square feet of an old Campbell’s Soup plant in Sacramento, using it as a new distribution …

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In Fulfillment, Inventory

March 7, 2012




9 Tips for Improving Warehouse Productivity

We all want to improve our warehouse efficiency. It’s a never-ending vicious cycle, at times, but there are things merchants can do to make their operations run smoothly.
So here are 9 tips for improving your warehouse productivity:
Create a …

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In Opsandfulfillment_warehouse-20-03-2013, Warehouse/Distribution Center

global-flags-300

January 21, 2015




Why It’s Time for U.S. Companies to Get Serious about Going Global

Noah Maffit, a former EVP and general manager of Live Nation and others like him are sounding a wakeup call for American digital marketers. He says those who aren’t actively developing their international online markets are missing their best …

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In Blog, Global

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