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MULTICHANNEL MERCHANT » ECOMMERCE
EcommerceMay 22, 2013 6:22 PM By Erin Lynch
While a focus on social media initiatives seems to be lacking in most contact centers as of late, a new Deloitte study has found that the use of social media is expected to rise within the next 24 months.
EcommerceMay 22, 2013 3:43 PM By Erin Lynch
Mobile devices are becoming to new accessory for consumers. It’s where they can find locations of stores, download coupons, and, unfortunately, compare prices while shopping in a traditional brick-and-mortar store.
EcommerceMay 22, 2013 2:00 PM By Erin Lynch
Social media is lagging as a direct traffic source to ecommerce websites and for online purchases, despite brand investment, according to a recent report from Monetate.
EcommerceMay 21, 2013 8:26 PM By Daniela Forte
Google announced this week it would be retiring its Google Checkout in November of this year as the company transitions to Google Wallet, a platform enabling merchants to meet the demands of a multi-screen world where consumers shop in-store, at their desks and on their mobile devices, according to blog post by Google.
EcommerceMay 21, 2013 4:09 PM By Daniela Forte
It is expected that by 2015, mobile internet usage will surpass desktop internet usage. Yesmail Interactive created this infographic displaying how mobile have impacted consumer shopping patterns and the interaction between brands and social media.
EcommerceMay 21, 2013 2:28 PM By Erin Lynch
As ecommerce sellers begin to embrace social media as a way to engage with customers, many are finding it to be a perfect opportunity to also use it as a customer service tool, also known as eServices.
EcommerceMay 20, 2013 8:22 PM By Daniela Forte
Rodale Inc., launches its first eco-luxury online retail store specializing in handpicked luxury and sustainably sourced goods, according to a press release. Rodale’s will offer items across most retail categories that include apparel; accessories and beauty; kitchen and garden; fitness; bed and bath; gifts and books and general care.
EcommerceMay 20, 2013 8:14 PM By Erin Lynch
Shoppers want a site to be highly optimized, they want shipping to be fast, and now they want immediate interaction with the contact center. This is why it is more important than ever for your site to offer live chat.
EcommerceMay 20, 2013 7:29 PM By Erin Lynch
The site search provider SLI Systems has announced plans to proceed with an initial public offering in its home country of New Zealand.
EcommerceMay 20, 2013 6:35 PM By Erin Lynch
Neiman Marcus has notified its suppliers that it will be closing its Chinese warehouse citing a change in business model.