Technology is shifting how merchants interact with customers more rapidly than ever before. Trends like the Internet of Things (IoT), connected devices and new approaches to knowledge management mean that merchants have a lot on their plates when it comes to evolving consumer expectations. Here is how retailers can win in the ever-changing retail environment.
Alan Finlay is a Co-Founder of Boomtown, a company that helps organizations reduce the complexity of selling, activating, and servicing technology products used by real-world businesses. Alan is passionate about helping Boomtown’s partners achieve value from the platform and spends his time across marketing, customer success, and product.