Benjamin Stone
Writer and Technology enthusiast
Benjamin is a seasoned writer and technology enthusiast. He has written various articles on the topic of cyber security, e-commerce, and customer experience solutions and continues to research the latest state-of-the-art digital tools. In his spare time Benjamin enjoys reading finance magazines and outdoor sporting activities.
Today’s self-service customer care is leaps and bounds ahead of those rage-inducing tools of yore, thanks to artificial intelligence. Here is why virtual customer service assistants could be the next big thing for your business.