When it comes to ecommerce delivery, customer expectations are constantly rising. But just offering a wider selection of delivery options won’t necessarily ensure customer satisfaction. These three fulfillment scenarios illustrate best practices that will help ensure customer satisfaction, loyalty and repeat business.
Brian Bourke is Vice President of Marketing for SEKO Logistics, a position he has held since 2012. Speaking five languages, he brings a level of creativity and vitality which is well beyond his years. He is responsible for the internal and external communication of the unique features and benefits of SEKO’s global logistics solutions. Bourke began his career with SEKO in 2005 after receiving his BA in Economics from the University of Wisconsin. He was head of Marketing Communications for Geodis Wilson prior to returning to SEKO.