It is no secret that the customer’s experience is vital to the success of your business. One way to ensure a positive shopping experience for your customer is to ensure they are receiving top of the line customer service. Here are five ways to provide customers with a good experience that will ensure they return.
Chassidy Lake is Team Lead for customer happiness team at Readers.com. As team Lead Chassidy assists in managing work flow, and delegating tasks to teammates as needed. Chassidy’s teammates rely on her for in the moment coaching as well as defusing customer escalations. Chassidy works with management to develop solutions for bettering the customer’s experience.