Fulfilling Prophecies
You know it, we know it: These are tough times in the multichannel marketing industry on the front end and back end. And with many merchants now heading
Curt Barry
Curt Barry is chairman of F. Curtis Barry & Company, a consulting firm specializing in multichannel operations and fulfillment. The firm provides services in system selection and implementation in OMS, WMS, ERP and Inventory systems, 3PL logistics, distribution center design, improvement in facility capacity, workflow and cost reduction and benchmarking. Curt is the author of “Best Practices in Multichannel Operations and Fulfillment.”
The Fulfillment Doctor on… The Price of Free Holiday Shipping
What are the underlying reasons behind offering free shipping and processing to customers? Is this common practice in other companies in the multichannel industry? Can anything positive come from giving free shipping to our customers?
Merchandising 2.0
As much as we hear these days about Web 2.0, e-commerce isn’t the only facet of multichannel marketing to advance. The best retailers are taking their merchandising strategies to new and higher levels
The Fulfillment Doctor On: Scripted Demos and the OMS
Question: We have been investigating replacing our order management system, and we have had vendors in to demonstrate their systems. While we have spent a lot of time, we don
Fulfillment Doctor: The Art of Data Conversion
Question: We are in the process of planning our file conversion as we implement our new order management system. Our vendor is telling us that they normally don
Getting Ready for Holiday, Part II
In the first part of our series on preparing for the holiday, we listed the information that should be gathered for taking your operational pulse. This week, we’ll show you how to apply it.
THE ERP EDGE
Merchants juggling multiple selling channels have enough challenges these days
Getting Ready for Holiday 2007
Now is the best time to start planning holiday 2007 because your people will remember vividly the good and bad anecdotal incidents from last year and you will also have the operational and benchmark data available.
The Fulfillment Doctor Pays a Visit to…Order Management Systems
Question: Our company installed a new order management system (OMS) lst month. While we spent considerable time educating our users and completing the conversion, I
The Fulfillment Doctor….On Third-Party Fulfillment
Most of the direct world uses internal fulfillment. Many companies don