Curt Barry
Curt Barry is chairman of F. Curtis Barry & Company, a consulting firm specializing in multichannel operations and fulfillment. The firm provides services in system selection and implementation in OMS, WMS, ERP and Inventory systems, 3PL logistics, distribution center design, improvement in facility capacity, workflow and cost reduction and benchmarking. Curt is the author of “Best Practices in Multichannel Operations and Fulfillment.”
In order to get a better handle on the impact of your shipping and handling costs, you need to first understand the details and then determine the best policy from a financial, marketing and customer service perspective. See some real-world examples and tips on how to stay on top of your S&H costs.
The lure of online marketplaces and the exposure to tens of millions of their customers can lead to significant sales growth, but at what cost? Here’s some things to keep in mind before jumping in and hanging out your virtual shingle.
If your fulfillment is unchanged in the past five years, chances are your DTC competitors are changing systems, increasing productivity and lowering costs. Here are 5 ways your competitors are planning to beat you this year.
Outsourcing your call center functions to a qualified call center company gives management more time to focus on developing products, customer acquisition, marketing campaigns and other growth initiatives. See what other benefits you can gain from an outsourcing arrangement.
Studies show that more than 50% of all ERP and OMS systems are not installed on time and within budget. A significant number of companies spend 8 to 12 months after go live adapting to the new system. What are some of the mistakes that lead to poor ERP or OMS implementations? Here are 9 mistakes to avoid in order to increase your chances of success.
You expend big sums of money to launch websites, acquire customers, put contact centers and fulfillment in place, but how do you actually monitor customer service performance? To avoid the kinds of issues that can cause even loyal shoppers to vote with their feet, here are 5 tried-and-true ways to improve your customer service.
There often isn’t a “single version of the truth,” one official set of figures for sales, inventory, plan and history in DTC operations. For management to have confidence in the integrity of the data they’re using, the time has come to advocate and budget for projects that resolve these problems.
Having the opportunity to benchmark your DTC operations against your peers will help you determine where you need to focus your effort and investments to reach and exceed customer expectations. For an in-depth discussion on a joint benchmarking study between Multichannel Merchant and F. Curtis Barry & Co., join us at Operations Summit 2017, March 27-29 in Pittsburgh.
As sea changes continue to roil retail, including the steady drumbeat of store closings and poor results, key points for every multichannel seller to consider in 2017 and beyond include going omnichannel, right-sizing store footprints and having unique product offerings.
With any major software implementation, you are changing the entire operation of the company and everyone’s responsibilities. And if it’s not done correctly, you can create costly disruptions to your business.