Diana Edmonds

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Diana is a Senior Product Marketing Manager at Forter, focused on go-to-market strategy for Forter’s payment and policy solutions. Prior to working at Forter, she held product marketing positions at Sprout Social and Salesforce.

ecommerce returns keyboard feature

Returnless Refunds, the Rise and Risks

| Diana Edmonds

For lower-priced products or some less expensive bulky items, returnless refunds can be cheaper than shipping the item back, restocking, selling and shipping again. But this also has its own risks, with the potential to encourage malicious shopper behavior and opening another avenue for scammers trying to score free stuff.