To succeed in this new world of retail disruption and ever-shifting customer demands, smart brands are moving to a direct model. The benefits of DTC can be substantial but require a dramatic retooling of operations, from customer service to returns management, direct merchandising, direct delivery and warehousing and logistics.
Ecommerce companies are thoroughly examining their operations for compliance issues. You must pay equal attention to the fulfillment center, especially if you’re tracking customer data there with different tools maintained separately from your ecommerce platform. These three gut checks will help you assess your data breach readiness.
While you have little control over an order once it’s out for delivery, your operations team is still a crucial cog in the last mile experience. You need the right processes and technology to get products to the customer as efficiently and accurately as possible for a smoother delivery and a better experience.
If you’re looking to revamp your warehouse processes to drive faster fulfillment, don’t forget that an efficient returns process is just as important in driving a better customer experience. Let’s take a look at how you can master reverse logistics and make the process count toward your bottom line this peak season and beyond.
Customer experience can suffer if an ecommerce fulfillment center is unable to quickly scale its operations, but not every company has the resources to respond swiftly. If you’d like to stay one step ahead of demand, consider these 3 analytics strategies to manage planned (and unplanned) peak seasons.
As ecommerce fulfillment experiences rapid change, millennials are both a blessing and a curse. They offer valuable skills and insights but have gotten a bad rap. So how can you counteract the concerns and build a millennial-friendly workplace? Here are 3 suggestions as you bring this generation into your warehouse.