Helping crafters find their “happy place” has never mattered more than it does today, when we’re all searching for ways to stay happy and discover new outlets amidst so much uncertainty. To do this, JOANN has evolved its customer service to meet the needs of today’s generation of crafters and makers.
Drew Chamberlain is Director of Operations and Customer Experience at JOANN Stores, the nation’s leading fabric and craft retailer. Drew leads daily operations of the chain’s 865 stores, focusing on increasing productivity and efficiency. He is also responsible for ensuring customer satisfaction and leads the customer service team, handling millions of loyal customers across phone, email and social. Prior to JOANN, Drew was Senior Director, Support and Training for Autosoft DMS, an automotive retailing software company. Before that, he spent more than 13 years with software provider The Reynolds and Reynolds Company, overseeing hiring, training and day-to-day activities for the company’s call center.