Frank Garcia

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As head of operations at Flowspace, Frank Garcia leads teams focused on scaling and managing the company’s distributed network of fulfillment centers, and those supporting customer success within them. He has a long career in logistics and operations: prior to joining Flowspace, Garcia led fulfillment services and client success and solutions for tech-forward 3PL OceanX. He also served as director of supply chain and operations at Lakeshore Learning Materials, and held several roles at McMaster Carr, a leading industrial supply distributor specializing in same-day delivery.

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The Fifth Wave of Ecommerce

| Frank Garcia

The challenge being laid today is to understand that in-store fulfillment is a workaround, not a scalable solution, for retailers penetrating further into ecommerce. If your physical shoppers have a bad experience because of technological processes you’ve enabled, you have failed them in the overall customer journey.