Frank Kouretas
[email protected] / [email protected]
As Chief Product Officer at Orckestra (powered by mdf commerce), Frank leads product strategy and product management, driving the next wave of commerce innovation and beautifully simple shopping experiences. Frank is passionate about building and marketing innovative technology products, and brings over 15 years of leadership experience in product development, product management and marketing. Prior to joining Orckestra, Frank was VP of Products and Marketing at Radialpoint where he led the development of innovative customer experience products used by some of the world’s leading service providers to support millions of customers.
More than ever, retailers need to focus on improving their in-store shopping experiences and leverage technology to create a seamless customer journey. From product information and navigation to personalization, here are some ways ecommerce is influencing the kinds of store experience that customers are looking for.
Opting for full third-party delivery for grocers came with many short-term advantages, allowing them to offer e-grocery solutions overnight. But this lucrative solution may not be sustainable for grocers who intend to make online an important part of their business. Owning the full omnichannel experience pays long-term dividends.