Heather Retzlaff

Setting S&H fees

| Heather Retzlaff

When it comes to shipping and handling fees, one thing is clear: Consumers expect to pay a fair price for the delivery of their purchases. But they don’t want to do any work.

ABC Office Launches Catalog

| Heather Retzlaff

After 27 years of selling its high-end office supplies through a showroom in Utah and 11 years on the Web, ABC Office has finally entered the world of catalogs.

MacKenzie-Childs on the block

| Heather Retzlaff

MacKenzie-Childs is seeking a new owner. Owner/CEO Pleasant Rowland announced to employees on June 13 that she will begin exploring the ceramics manufacturer/marketer’s

Playmobil relaunches 10 international sites

| Heather Retzlaff

Playmobil isn’t playing games with its international Websites anymore: The $2 billion toy manufacturer last fall relaunched 10 international sites in five languages to better focus on expanding into new markets and maintaining a consistent brand image.