Hilding is responsible for the portfolio and market strategy of Publicis.Sapient’s North American retail vertical. He has nearly two decades of work in customer-focused business transformation, strategy and thought leadership.
Treat me like the unique person I am. Be there when I need you. Tell me what you stand for. Is this a wish list from an online dating profile… or what consumers expect of today’s retailers? Here is a short list of rules retailers can use to build their customer relationships.