Ian McRae

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Ian McRae is the Director of Content for Multichannel Merchant at Access Intelligence, a multi-million dollar, leading worldwide information and marketing company that provides unparalleled business intelligence and integrated marketing solutions to nearly a dozen key global market sectors. Ian has over 16 years of experience putting together engaging content and speaking faculties for dynamic industry-leading events spanning marketing, ecommerce, and financial services. He holds a BA in Journalism from the State University of New York at Oswego.

domestic shipping, ecommerce, ecommerce returns, Endicia, FedEx, Free returns, IRCE, IRCE 2014, postage, returns, returns process, shipping, Shipping/Delivery, UPS, USPS

MCM CommerceChat: U.S. Spending on Returns Equals Public School Budget

| Ian McRae

With ecommerce returns close to a $1 trillion problem for retailers, companies continue to wrestle with ways to reduce the number of orders getting sent back. In many ways it’s a problem of their own making. Simone Theresa Peinkofer, Associate Professor of Supply Chain Management at Michigan State University, joins our podcast to share her insights on the problem and what’s being done.