Jeff Kline

Give Your DC a Look-see

| Jeff Kline

Getting your distribution center ready for the next peak season is in some ways a matter of recognizing that what doesn’t kill us makes us stronger. To put it another way, now’s the time to learn from your mistakes and begin to formulate a plan for the next holiday season.

Tools for Serious Shippers

| Jeff Kline

Multichannel retailers may rely on shippers, consolidators, logistics companies, the U.S. Postal Service, or a combination of these possibilities to get

Moving Forward in Reverse

| Jeff Kline

LAST JUNE FEDEX GROUND EXPANDED its return options for catalog and online retailers by introducing a new Consolidated Return Service. This service targets

A Booth’s-Eye View of NCOF

| Jeff Kline

THIS PAST APRIL 13-16 I attended the 2003 National Conference on Operations and Fulfillment (NCOF) at Walt Disney World’s Dolphin Resort. Mickey Mouse

Inbound Lowdown

| Jeff Kline

How do you manage inbound freight? Inbound freight costs are often buried in the cost of merchandise, even though direct-to-customer retailers spend an

Navigating NCOF

| Jeff Kline

This year’s National Conference on Operations and Fulfillment (NCOF) was held at the Opryland Resort and Conference Center in Nashville, TN, April 28-May

Promises to Keep

| Jeff Kline

Have you heard this FedEx commercial? You don’t want your GI Joes wearing dresses, do you? If your package absolutely, positively, needs to be delivered

Up Front

| Jeff Kline

I have managed many catalog fulfillment centers and toured many other facilities in my 25 years of experience. If you want to evaluate an operation quickly,

Smarter, Not Harder

| Jeff Kline

Lack of consumer confidence and a slowdown in spending have begun to hurt catalogers. After years of double-digit growth, in recent months many companies

In Search of Key Lime Pie

| Jeff Kline

We need more operations people to share their successes Last May, I attended the National Conference on Operations and Fulfillment (NCOF) in Dallas. This