Jim Tierney

Service is the Soul of SimplySoles

| Jim Tierney

How do you boost customer loyalty? For online shoes merchant SimplySoles, the key is making the online experience as intimate as possible, says owner/founder Kassie Rempel.

Seriously Bad Second Quarter

| Jim Tierney

JUST WHEN YOU THINK THINGS CAN’T GET ANY WORSE, they do. The second quarter was even more dismal than the first for the business-to-business and computer