Justin Irvine


Justin is a 25-year veteran of the freight forwarding industry specialising in global airfreight, working at both private and multinational freight forwarders. For the last 10 years he has been focused primarily on cross-border ecommerce, developing commercial solutions on both express delivery and returns. The most fulfilling part of his role is to work with early adopters to establish solutions that help them execute their global growth strategies.

Ecommerce Returns Are the New Customer Experience Battlefield

| Justin Irvine

What happens when your ecommerce returns are cross border? How do you manage and view all orders globally and domestically? How close are you to returns data? How nimble are you at meeting local customer expectations in terms of carriers and time to credit? Here are some things to think about as you step up your returns game.