Krish Iyer, Author at Multichannel Merchant

Krish Iyer

Krish is a respected supply chain executive with 17 years of industry experience with companies including FedEx, Pitney Bowes and now ShipStation. An expert in cross-border ecommerce, Krish is quoted in publications such as The Wall Street Journal, DC Velocity and Business News Daily. Krish is currently Head of Industry Relations and Strategic Partnerships for ShipStation.

3 Tips for SMBs to Turn COVID-19 Customers into Long-Term Loyalists

June 24, 2020 | Krish Iyer

Not only have small businesses been able to rise to customers’ heightened expectations during the pandemic shutdown as they pivoted to ecommerce, they stepped up and filled major supply gaps. SMBs now have a window of opportunity to convert one-time customers into long-term loyalists, and here’s how they can do so.