Technology, whether through automation or personalized chat settings, was a major trend in customer service during 2021. While it takes a careful balance of implementation, technology can pave the way to new, beneficial customer service practices, many of which are coming to fruition. Here are three trends to watch in 2022.
Liz Tsai is the founder and CEO of HiOperator, a customer service-as-a-service solution that allows businesses to handle client tickets faster and more accurately through the power of human and Artificial Intelligence (AI) technology. Liz founded HiOperator in 2016 to automate customer service while keeping humans in the loop. Since then, HiOperator has received significant investment from Y Combinator, 43North and HearstLab, and has more than doubled in size every year since it was founded. Liz believes that the future of work and accessing human potential lies in technology and people working side by side.