A Welcome End to a Tough Year
For many of the consumer catalogers tracked by Catalog Age, the best thing about the fourth quarter of 2002 was that it marked the end of 2002. Pretty
Planet Dog in the “Doghouse”
Four-year-old canine merchandise manufacturer/marketer Planet Dog is in the “doghouse.” No, the Portland, ME-based company is not in trouble. Rather,
Miles Kimball Sold to Blyth
Eight months after parent company Sun Capital Partners announced its intent to sell Miles Kimball, the marketer of moderate-priced gifts and home decor
Two More Mailers Tap the Teen Market
Aesop penned, Rejoice in thy youth, but a pair of cataloger/retailers are rejoicing in the youth of consumers by launching catalogs for teens. In March,
Live From NCOF: Catalogers Should Benchmark for
Today’s warehouse and distribution center managers are under the gun. Not only are they faced with cost reductions and technology changes, companies are
Operations and Management: The Back End Comes to the Forefront
In 1983, Reagan was in the White House, Dallas was on the TV, Michael Jackson’s Billie Jean was on the turntable, and mail order was still mail order.
Martha Restructures Direct Division
On the heels of a disappointing fourth quarter one that saw its black ink change to red Martha Stewart Living Omnimedia is restructuring its Internet
Live from NCOF: Cost-Cutting Strategies in the Call Center
Orlando, FL–“Most common cost-cutting measures in the contact center are a bad idea,” said Penny Reynolds, founding partner of Nashville-based The Call
Panache Assets Sold at Auction
The intellectual property of the Libertyville, IL-based home decor and entertaining cataloger Panache has been purchased at an auction for $20,000 by
Live from NCOF: Neiman Marcus Cuts Returns Costs With Service SmartLabel
Dallas based cataloger/retailer Neiman Marcus, which also mails the Horchow and Chef’s Catalog titles, has reduced its returns processing costs since