Making web widgets accessible
To Provide Rich Interaction Within a Small Footprint, Web widgets are Frequently Driven By Ajax, the coding language that makes the advanced, highly responsive
MCM staff
Spring Hill Applies SPF
A Multichannel Merchant Staffer Recently Ordered Some Plants from Spring Hill Nursery. When the order arrived, her husband unpacked the plants and found
Godiva Turns a Postal Snafu into Sweet Service
Here’s a Story from a Multichannel Merchant Reader Who Recently Received a Catalog from Godiva Chocolatier. For some reason the catalog arrived with postage
Postal Officials Vow to Help Mailers
The catalog industry is broken, according to Robert Bernstock, president of shipping and mailing services for the U.S. Postal Service. Huge postage rate
Calculating Contact Center Productivity
Once you have defined call center productivity, and developed the metric for measurement in your operation, everyone must then understands
how it is to be calculated
Spiegel Sold Again
For the second time in nine months, Spiegel Brands has a new owner. Signature Styles, a newly formed division of private equity firm Patriarch Partners, acquired the multititle apparel cataloger on June 17 from Granite Creek Partners for an undisclosed …
Eastbay Closing WI Call Center
Athletic footwear, apparel and sports equipment supplier Eastbay is closing its Allouez, WI, call center by July 31, according to published reports
Tough First Quarter For Talbots
First-quarter sales at women