Larry Davis Talks About Slim Jims and Postal Issues
The vice president of marketing for jewelrey and gits cataloger Ross-Simons talks about postal issues affecting the catalog industry, specifically, the future of slim-jim catalogs.
MCM staff
Principles for Contact Center Productivity Measures
The first thing your contact center management team needs to do when sitting down to create an agent productivity metric is agree in principle about what this is all about. Following are four principles we believe will make your journey on the road to productivity a safer one.
Arandell VP Don Landis Discusses Postal Issues
What are the biggest concerns facing catalog mailers? And what should merchants think about the USPS’s “summer sale” proposal? Arandell vice president of postal affairs Don Landis talks about that and more with Multichannel Merchant senior writer Jim Tierney.
March Sales Roundup
March was another brutal month for the retailers tracked by Multichannel Merchant.
Lands’ End Pitches a Fit
Women
FedEx SmartPost Heads to Canada
Considering selling to the Canadian market? FedEx SmartPost announced last week that it has expanded its service into Canada for U.S. shippers via the residential delivery capabilities of Canada Post Corp.
Jos. A. Bank Reports Record Sales
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MCM Radio: Geoff Batrouney on Surviving in a New Era of Prospecting
MCM Radio: Geoff Batrouney on Surviving in a New Era of Prospecting